Contact & Ordering Information
Address Information
  
Mailing Address: The Stringman
  70 Millridge Court
  London ON  N5Z 4P4
  Canada
  photo of Audrey & Gord DeVries
Telephone Numbers
  
Worldwide Toll Free: 800-587-4647
Local Voice Calls: 519-668-1937
Local Cell Phone: 519-719-2501 (Gord DeVries)
Fax Number 519-690-0624
  photo of Audrey & Gord DeVries
Send us an Email

Shipping Rates
Canada - Regional (Ontario-Quebec) $8.14 CAN
Canada - National (All other provinces) $12.61 CAN
Continental USA $8.14 US
Overseas see below
All other destinations will be at our actual shipping cost. 
* Instruments, Instrument cases and case covers are charged at prevailing rates. The above rates are based on our shipping at the most reasonable rate we can find. - Usually Canada Post, either Express Post or Expidited Parcel Post. We will ship by the carrier of your choice if you need the shipment right away, but we will charge what that service costs.
SAVE ON FREIGHT. Get together with your friends & Order in bulk.  Orders over $200.00 (not including taxes) are shipped FREE. (Instruments, Instrument cases and case covers not included)

 All import fees are the sole responsibility of the recipient.

What about Taxes?


Location Tax Rate
P.E.I. 5.0% GST
Nova Scotia 15.0% HST
New Brunswick 13.0% HST
Newfoundland & Labrador 13.0% HST
Quebec 5.0 % GST
Ontario 13.0% HST
Manitoba, Saskatchewan & Alberta 5.0% GST
British Columbia 12.0% HST
Rest of Canada 5% GST
Outside of Canada 0
G.S.T. = Goods and Services Tax
H.S.T. = Harmonized Sales Tax
Which Currency?

Location   Currency
Canada   canadian flagCanadian Dollars
United States   american flagUS Dollars
All Other Countries   Amaerican flagUS Dollars


The currency in which we will process your order is determined by your shipping address. Canadian based customers will be charged in Canadian currency. All others will automatically be charged in US currency.

 

In all cases, the appropriate pricing as listed on the web site will prevail.
Payment Method


We are equipped to accept Visa and/or Mastercard in either Canadian or US currency. At this time, we do not have online ordering capabilities, so our recommendation is for you to call our worldwide toll-free number and give us your credit card information by phone. This is safe and practical. It also has the advantage for you to be able to confirm our stock situation delivery times and ask any product-related questions you may have.
If the above method is unsatisfactory to you for any reason, you can send us a postal Money Order for the total amount of the order, including appropriate taxes and shipping fees.

In all cases, the pricing as listed on the web site will prevail.

payment options image
Terms & Conditions


Sales Terms

All purchases are to be paid for at the time of shipping. Credit card transactions are processed only when the order is ready for shipment, and only for the invoice total for the actual shipment. Items on back-order will not be invoiced until they are being shipped.


Return Policy

Defective or inoperative merchandise must be returned, shipping prepaid, for warranty adjustment. Such material will be replaced and/or repaired at the discretion of the original manufacturer. All such returns must be pre-approved and returned with an RMA number, which we will give you, on the outside of the package. (RMA: Returned Material Authorization) 

If you have ordered and received an item that really wasn't what you expected or wanted, contact us immediately, before breaking the seal on the product. We will gladly exchange it or refund the purchase amount.


Can you ship my order to another address ?

If you prepay your order with a money order, we can ship to any address you specify, subject to our general shipping terms. When you pay by credit card, the Credit Card carrier specifies that shipments must go to the same address as the cardholder's bill to address on the Card.

Privacy Policy


Privacy Policy

The Stringman is committed to protecting your privacy when shopping at our site. We do not rent, sell or otherwise distribute customer information to any third party except to the extent that it is necessary to collect and fulfill orders placed with us.

When you place an order with The Stringman, we will collect personal information including your name, address, telephone number, email address and, if different, name and address information of the recipient of your order, so we can process your order and deliver it properly. We will also collect payment information including your credit card data.

Information you provide to us is stored on our database server, which is not available online.

When you provide us with your mailing address, we may from time to time send you catalogues and other information, unless you request that we not do so. You are free to do this at any time. Similarly, when you provide us with your email address, we may from time to time send you email notifying you of specials and other offers, unless you request that we not do so.

If you are under the age of 18, please ask a parent or legal guardian to assist you in making purchases from the The Stringman website.

The Stringman provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. Please read that website's policy before submitting any information if you have concerns about how information may be collected or used.